Activate Your Account

To activate your Clark University account, please enter your Username and Initial Password as provided in your Admissions portal, or your Welcome email/letter.

Username

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Initial Password

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Next, please create your new password, making sure that it conforms with Clark University's password requirements:

• Cannot be one of your previous five passwords
• Cannot contain non-English characters
Minimum 15 characters
Cannot contain three or more successive characters from your username, display name, first name, or last name (where those names are longer than three characters)
Must contain at least three of the following four character types
Uppercase letters (A-Z)
Lowercase letters (a-z)
Numbers (0-9)
Non-alphanumeric (!, #, $, & =, etc.)

Your new password will expire 365 days after it is set. We suggest that your Clark Account password be unique and not be used on any other computer systems (e.g. Facebook, Google).

New Password

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Confirm New Password

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New passwords do not match

In the future, if you need to identify yourself with the Help Desk, you may be asked for your shared secret information. It should be information that is not readily known or obtained by most people, but easy for you to remember. For example:

Question

What was the name of your first stuffed animal? What was your childhood nickname? What was the make and model of your first car? What was the name of your childhood best friend? What is your oldest sibling's middle name? What is your oldest cousin's first name? What street did you live on when you were ten years old? What school did you attend in the sixth grade? What is your oldest sibling's birthday month and year? When you were young, what did you want to be when you grew up?

Answer

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Clark University secures our community members' accounts with Multi-Factor Authentication (MFA). MFA is a security measure that requires you to present two pieces of evidence of who you are when logging in to an account. In order to access Clark resources, you will need to provide the correct password AND confirmation from a second factor, such as a smartphone application, SMS message or security token. After activating your account, when you first access protected Clark resources (such as your email) you will need to set-up MFA.